Terms and Conditions

Definitions

• "Spysure" or "we" means Ashnah Limited.
• "Customer" or "you" means the person, firm or company that has requested any Software.
• "Software" means any Software supplied or to be supplied by Ashnah Limited.
• "Order" means the electronic or manual order of Software.
• "Reseller" means a customer of Ashnah that has been granted rights to resell Ashnah's Software.
• "End User" means a customer of an authorised Reseller.

Overview

This agreement is intended to cover any and all Software provided by Ashnah and received by the Customer. This agreement contains the entire understanding between Ashnah and Customer with respect to the Software described in the Order and supersedes all prior agreements, understandings, negotiations and discussions, whether oral or written, between Ashnah and the Customer. The Customer acknowledges and agrees that its entire right relating to Ashnah Software are as set forth in this agreement.

General

The completion and submission of the order form signifies your acceptance of these terms and conditions and that you are making an offer to purchase the software which, if accepted by us, will result in a binding contract. You will receive an e-mail once your order has been approved and completed. No contract exists between you and Ashnah until you have received this final approval e-mail.

In order to purchase the software, if you don't already have an account with Ashnah, you will be asked to register for an account. In order to register for an account you will need to provide the following, a current and working email address that you are legally entitled to use, a user name and a password.

You are entirely responsible for any and all activities that occur under your account and you agree to accept responsibility for all activities that occur under your account or password. You must not divulge your Account or passwords to any other person, and you should take reasonable precautions to ensure that it is not discovered by other people. If your Account or password is discovered by any other person you must inform Ashnah Limited as soon as you are aware of the discovery.

You agree Ashnah will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However if another party or person uses your account or password, with or without your permission, you could be held liable for any losses incurred by Ashnah.

Ashnah reserves the right cancel orders and terminate accounts at their sole discretion.

Software Use

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE ASHNAH LIMITED BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Software send email report in a plain text format. If you use online report that is also communicated via unencrypted data communication. Keylog data may contain user password, screenshot may also contain sensitive data. You must be using this software in accordance with law. Ashnah Limited does not take any liability of data loss or security breach directly or indirectly occur due to use of the software.

Refund Policy

If our product does not perform as advertised, please notify us within 72 hours of purchase.  Assuming you have notified us within 72 hours of purchase, if we are unable to resolve the issue, we will refund your purchase price in FULL. Refund will not be given if you are unable to use software due to antivirous configuration, non admin access or firewall settings.

Please note that we do not provide refunds for simply changing your mind.

No refunds will be given for product upgrades.

Grant of Licence

Delivery

All products will be delivered electronically on acceptance of the order by Ashnah.

Reseller Accounts

Non-exclusive worldwide reseller rights may be appointed to the customer by Ashnah, if such rights are granted then:

• By accepting a reseller account the Reseller is indicating agreement with these terms, if the Reseller does not agree to these terms they may not resell.
• The Reseller may be granted discounts to be applied at the time of any new order, it is the responsibility of the Reseller to ensure they are correctly logged into the client area with their reseller account for such discounts to apply. Discounts will not be retroactively applied to orders.
• The Reseller may create customer accounts within their client area for their End Users and assign one or more licences to the accounts. Any licence assigned to an End User in such a way is deemed to be owned by the End User not the Reseller. The End User must agree to the product licensing.
• Upon purchase of a product from Ashnah the Reseller will make any registration codes required to unlock and use the product available to the End User.
• The Reseller acknowledges that the End User they sold the licence to is a customer of the Reseller and not of Ashnah, the Reseller therefore agrees that they are solely responsible for the resolution of any disputes that may arise between the End User and the Reseller not Ashnah.
• The Reseller shall be responsible for any and all refunds to be issued to the End User.
• The Reseller shall be responsible for assessment, collection, accounting, remittance, reporting, and all other such legal responsibilities of tax for the Resellers sales to the End User.
• The Reseller acknowledges that they will provide technical support to the End User, should the Reseller be unable to solve the issue then the Reseller may create a support ticket with Ashnah on behalf of the End User. Ashnah reserves the right to charge the Reseller Ashnahs then current hourly rate to resolve the issue.
• The Reseller agrees to conduct business in an ethical manner and shall not conduct its business in a manner that would in anyway injure the reputation of Ashnah or it's representatives. The Reseller will refrain from any business practices that may be perceived as misleading, deceptive or otherwise improper.
• The Reseller agrees not to send or cause to be sent any form of unsolicited email (spam), to not engage in practices such as but not limited to blog spamming, forum spamming or automated postings of advertisements to sites to which they do not have full rights to do so. Any breach of this will result in immediate termination of the resellers account and any payments to the reseller will be withheld.
• The Reseller agrees not to divulge any confidential information provided by Ashnah.
• The Reseller must not alter the Software in anyway without prior written permission from Ashnah.
• The Reseller agrees not to, directly or indirectly, sub licence, publish, distribute, disclose, disseminate, reverse engineer, decompile, copy or reproduce Software except as provided for in this Agreement.
• Nothing in this Agreement shall prohibit Ashnah from selling Software directly to any customer we desire without involvement of or obligation to the Reseller.
• The Reseller agrees that all of Ashnahs rights, including but not limited to, intellectual property rights, trademarks, and copyrights, shall fully remain with Ashnah. The Reseller shall act merely as a reseller of Software, and shall gain no rights over Ashnah or Software.
• The Reseller may use their reseller account to purchase Software for use within their own company.
• Ashnah reserves the right to terminate any reseller account at any time for any reason without prior written notice.

Appointment of reseller accounts is at the sole discretion of Ashnah and Ashnah reserves the unconditional right to refuse reseller status to any customer for any reason.

Limitation of Liability

Customer acknowledges and agrees neither Ashnah nor any of its members, shareholders, directors, officers, employees or representatives will be liable for any special, indirect, consequential, punitive or exemplary damages, or damages (including but not limited to damages for loss of profits or savings, loss of data, or loss of use) in connection with this agreement. If, despite the foregoing limitations, Ashnah or any of its shareholders, directors, officers, employees or representatives should become liable to Customer or any other person in connection with this agreement for ANY REASON, then the maximum aggregate liability of Ashnah, its members, shareholders, directors, officers, employees and representatives for all such things and to all such parties will be limited to the lesser of the actual amount of loss or damage suffered by the claimant or the amount paid by Customer to Ashnah for the software.

Indemnity

Customer will indemnify and save harmless Ashnah and its members, shareholders, directors, officers, employees, agents, contractors, and representatives from and against all damages, losses, costs and expenses (including actual legal fees and costs), fines and liabilities incurred by or awarded, asserted or claimed against Ashnah or any of its members, shareholders, directors, officers, employees and representatives in connection with Customer's negligence, activities or omissions, or breaches of its obligations under this agreement, including claims brought by a person using or relying upon any advice given or publication produced and distributed by Customer.

Use of software

Customer must not use the software to monitor or collect data where they do not have legal right to do so. Before using the software it is customer responsibility to ensure that they have legal right to use the software in the installed PC.

Additional Information

From time to time Ashnah may send communications via email, or other contact method, that are related to your account e.g. maintenance notifications or new releases, the Customer agrees to accept such communications.

We reserve the right to make changes to these terms and conditions at any time. Please check back from time to time to ensure that you are aware of these changes.

Any questions relating to these terms and conditions may be sent to info@ashnah.com.